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I have just finished reading a Letter to the Editor in the National Post today, written by one Simon Dermer, of Toronto. I am not sure where to start: is it arrogance, ignorance, sarcasm, or superciliousness? Is he pompous, narcissistic, pretentious, or humorous? Or is it just another example of the "me, me, me" world we live in?
First, to put it in context - there was a write-up about Bob Rae, our NDP turned Liberal MP, who apparently bumped one of the "peasants" (those of us who are shafted to fly economy class at Air Canada) by walking up to the gate at the last minute with his Super Elite card waving like a magic wand.
Some people have been upset about this, but here is what Mr Dermer opines: "Let Bob Rae eat his cake in peace". "As administrator of the Air Canada Super Elite Members Group on LinkedIn, I am answering the call to provide some much needed context. Far from marginalizing economy passengers, we Super Elites cross-subsidize them, for we are the airline's most valuable customers. Moreover, we set the standard for service for we are also the most demanding. Indeed our influence, refined expectations and impeccable taste drive the high standards to which all passengers have grown accustomed. Though we can't take credit for the peanut ban, we do claim wins like little pickles in every lounge. If Bob Rae is enjoying signature molten chocolate lava cake with vanilla bean ice cream en route, take solace in the fact that tax dollars are reducing the cost of your fare and improving your service experience. So when you see us up front eating better food, don't begrudge. A simple thanks will do."
Methinks Mr. Dermer is living in the brain fogged world of entitlement. First off, most Super Elite flyers do so on the backs of their employers who are the actual buyers of tickets and who pay the exhorbitant prices demanded of Air Canada's Business class tickets. They are not playing with their own money let alone with a full deck!
On domestic flights, there are probably no more than 12 entitled souls placing their posteriors gently on the leather seats of wide and deep lazyboys to stretch out their entitled legs and knees, while enjoying their tasty tidbits, invisible to the peasants who dare not even glimpse the sumptious luxury. Many of those 12 individuals are flying on points anyway so what gain for AC? One has to ask who is really paying for the fuel and salaries of this "illustrious" airline?
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In the meanwhile, the peasants in the back have been herded into long line-ups of between 45 minutes to an hour at check-in counters, to deposit our one bag allowance of 50 lbs (in suitcases weighing 10 to 12 lbs themselves) after diligently checking in on-line. We shuffle along one foot at a time, while 2 or 3 trusty groundstaff do their best to slow down, hamper and hinder our progress - all they need is a cattle prod next. (As an aside, if we have paid the exhorbitant price to check two bags, why do some poor peasants scrabble on the floor transferring the 1 lb overweight contents from bag 1 to bag 2. Can someone please explain how this is saving fuel, ....but maybe it's a union issue....and we dare not go there.)
From the line-up at the check-in counter we make our way to the same long, slow line-up at security (heaven forbid, we don't blame AC for that one though). Then it's the same long wait at the gate on hard seats (if you're lucky enough to get one). Once the call for boarding has been made, the next hurdle is lining up with the throngs of other peasants pushing and sidling to get through the bottleneck at the front, then hopefully passing scrutiny from the unsmiling, suspicious person checking your boarding pass. If you're lucky, you can then move on to the next line-up scrambling to get on board. If you're not, you will regularly be pulled aside to be told that your seat has changed and given to a more deserving pax - you're now sitting in some middle seat at the back of the plane (ie, some Elite status person who is far more important than you needs your seat, even though you booked the seat and confirmed it weeks or months ago), or your seat has been given away because they are overbooked. And don't try reason with the automaton - they are really not interested in your needs. Also don't try asking questions - firstly they won't be at the gate till the last minute in their efforts to avoid you, and secondly, they just don't care enough.
Finally you're on board - your mission is to get your on board luggage stowed - quite an Olympian accomplishment as size and weight and quantity regulations are all but ignored by flight attendants - so you can count yourself lucky if you have overhead space. Then it's time to plop yourself down in your uncomfortable, dirty, tiny seat and hope that the a/c, light, and onboard entertainment actually works at your station. Then you wait for the person ahead of you to jerk his seat back so that it is inches from your nose (I am still waiting for an injury for the person who sits with head forward - perhaps reading, or trying to reach for something on the floor - quite likely to produce a head injury!).
Another by the by: how does one assume the 'brace' position in peasant class - I guess it doesn't really matter - after all, we're just the peasants - plenty more where they came from.
Settle in for the flight - squish your spine and hips as far back as they will go, drag your knees up a little, and try to rest your head on the most uncomfortably positioned head rest for your journey of 45 minutes to Ottawa - thank God it's short you can almost hold your breath on that one, or God forbid, the 5, 4 or 3 hours to Vancouver, Calgary or Halifax, where the only way to get through it is to close yourself off in your imaginary cubicle, squeeze your eyes shut, and pray it ends soon, or delve into a book and pretend you're not really there. Oh wait for it - here's the announcements ... what was that I heard? "We are here for your safety and comfort". What planet do you live on!!!! My safety will not be up to you - if we crash I will most likely die along with all the others .... and my comfort???? you've got to be kidding me!
I will be lucky to be offered water, and if I haven't brought my little brown bag with my own little Subway sandwich on board, I will have to go hungry as I could not eat the overcooked pizza, or wet bread, wilted tomatoes, and brown lettuce sandwiches that AC pretends is real food. And they're getting so hard to please - only visa so that they don't have to trouble themselves counting up the cash, figuring out the change and balancing the accounts. They complete a cursory walk up and down the aisle once or twice and then it's behind the curtains in the galley (On a recent flight from Frankfurt to Toronto, I actually heard one attendant berate a father who came to collect his two-year old child who had the affrontery to toddle down the aisle to the galley during the 8 hour flight: "Take your child away, this is our time to relax". Excuse me?!)
So much for service - perhaps Mr. Dermer should climb on over and hob nob with the peasants for awhile before he makes claims of service that we should be thankful for. For me, it's more like shades of being a minion in the noble/royal kingdom of Marie Antoinette and Louis XIV - I have to watch out that I don't get swept out with the rest of the garbage, but then again - at least I've kept my head!
Click on this to check out the USA Passenger Bill of Rights - hoping Canada will follow suit.
http://www.budgettraveladventures.com/traveltips/travel-news/passenger-bill-of-rights-expanded-in-2011/
Spoken as an ex-flight attendant, ex-Super Elite member, and reluctant frequent flyer in AC's cattle truck at the back.
Perhaps you just have one too many peasants back there?